(4.0 / 5)1769+ Ratings

Missive Reviews

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Overall Rating

4.0
10 Reviews
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About Missive

Get more done with Missive, the email collaboration & management tool for productive teams now supercharged by AI. The OpenAI integration allows for quick drafting, replying, translating & more! Plus, use your own token & pay only for what you need.

Missive Pros & Cons

The pros and cons of Missiveapp.com, based on user reviews and feature analysis, are as follows:

Pros:

  • Cost-Effective: Offers many capabilities at a fraction of the price compared to similar platforms.
  • Feature-Rich: Provides a wide array of features for email management and team collaboration.
  • User Interface: Clean, modern, and efficient design that enhances user experience.
  • Customer Support: Fast and reliable customer service, often responding within minutes.
  • Customization: High level of customization available for inboxes and email management.
  • Integration: Supports a variety of integrations, including AI, for a versatile experience.
  • Collaboration: Allows teams to draft and manage emails together, improving internal communication.

Cons:

  • Complexity: A large number of features can be overwhelming and may delay onboarding new team members.
  • Read Receipts: Lack of visual cues to indicate if a chat message has been read.
  • Terminology: Some users find the terminology and functionality around closing and archiving tickets confusing.
  • Extra Features: Certain additional features, like the calendar, may seem unnecessary and add clutter to the app.

These points highlight the balance between a comprehensive set of tools for collaboration and the potential for complexity that may require a learning curve for new users.

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Missive Customer Reviews (10)

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Toni Miller
Toni Miller
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Mar 29, 2023
Christopher Sternberg
Christopher Sternberg
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Mar 29, 2023
Andres Fletcher
Andres Fletcher
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Mar 29, 2023
Marc Werts
Marc Werts
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Mar 28, 2023
Marina Fiedler
Marina Fiedler
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Mar 28, 2023
Þorvaldur Ómarsson
Þorvaldur Ómarsson
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Mar 27, 2023
Gabriele Scherer
Gabriele Scherer
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Mar 27, 2023
Ralph Johnson
Ralph Johnson
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Mar 25, 2023
Laura Lambert
Laura Lambert
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Mar 25, 2023
Matthew Mead
Matthew Mead
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Mar 25, 2023

Missive Customer’s Q&A

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Missive Features and Benefits

Missiveapp.com offers a suite of features designed to enhance team collaboration and email management. Key features include:

  • Team Inboxes: This allows for a powerful assignment flow with roles like Active members, who receive notifications, and Observers, who do not. It facilitates efficient message triage for the entire team.
  • Flexible Email Setup: Supports any email setup from any provider, including shared and personal inboxes, as well as Google Groups.
  • Developer Tools: These tools enable automation of tasks and enrich conversations with web content through webhooks, content posting, and UI/iFrame integrations.
  • Chat: Internal team communication is streamlined with flexible chatting options, reply-to and emoji reactions, and support for text formatting.
  • Themes: Users can customize the interface with light, dark, or mixed themes.
  • Assignment: Conversations can be assigned within emails and chats to teams or specific individuals.
  • Calendars: Manage events and respond to invites within the app, with features like reminders and event editing.
  • Analytics: Track key performance metrics such as reply time, handle time, and messages received.
  • Canned Responses: Speed up composition with pre-written snippets or templates, including variable support.
  • Collaborative Writing: Compose emails together in real-time and share attachments.
  • Managed Signatures: Centralize creation and management of team signatures.
  • SMS, WhatsApp, Messenger, Live Chat, Instagram: Collaborate across various communication channels.
  • Custom Channels: Integrate any communication channel or message source.
  • Labels: Organize conversations with auto-sharing, custom colors, and nested labels.
  • Command Bar: Access Missive commands quickly, including search, navigation, and custom aliases.
  • Block Read Trackers: Prevent email senders from tracking email activity.
  • Send Later: Schedule emails to be sent at the optimal time.
  • Pinned Conversations: Keep important conversations accessible in the sidebar.
  • Workload Balancing: Distribute workload among coworkers with methods like round-robin and least busy first.
  • Integrations: Enhance workflows with integrations for sales management, productivity, and custom app development.
  • Rules: Automate workflows to save time on repetitive tasks.

The benefits of these features are centered around accountability, efficiency, clarity, and teamwork. They enable teams to have a clear understanding of responsibilities, streamline communication across various channels in a single app, provide a comprehensive view of team activities, and foster collaboration around any kind of shared inbox. This results in a business-first collaborative experience that can help teams focus on growth and productivity.

Missive Pricing

Missiveapp.com offers several pricing plans to suit different team sizes and needs. The pricing structure is as follows:

  • Starter: At $14 per user/month when billed yearly, this plan is suitable for small teams and includes essential features.
  • Productive: Priced at $24 per user/month on an annual billing cycle, this plan offers additional features like integrations and automation rules.
  • Business: For larger teams that require advanced features, the Business plan costs $36 per user/month with yearly billing.

All plans include a SOC 2 audited security policy and procedures. The Business plan provides advanced analytics and reporting, SAML Single Sign-On, and IP restriction for enhanced security. Users can start with a free version and upgrade as needed. Monthly billing options are also available, and annual subscriptions come with a 20% discount. Plans are designed to scale with the growth of the team and the complexity of the workflows.

Payment Method

Missiveapp.com accepts various forms of payment to accommodate users' preferences. The accepted payment methods include major credit cards such as Visa, MasterCard, American Express, Discover, and JCB cards. These options provide flexibility and convenience for users subscribing to the service. However, it is noted that PayPal is not currently an accepted payment method.

Missive FAQs

FAQ

Missive Alternatives

Top alternatives to Missiveapp.com include a range of tools that offer various features for email management and team collaboration. Here are ten alternatives:

  1. Keeping: Described as Gmail but enhanced with additional features for team collaboration.
  2. DragApp: Adds collaborative features on top of Gmail, transforming it into a team workspace.
  3. Trengo: Focuses on building strong customer relationships across multiple channels.
  4. Spike: Simplifies communication by combining emails, chats, and tasks into a conversational inbox.
  5. Helpwise: An inbox management tool that allows teams to collaborate and manage customer communication effectively.
  6. HelpScout: Provides a shared inbox for customer support teams to deliver personalized support at scale.
  7. Hiver: A Gmail-based tool that helps teams manage shared inboxes without leaving the familiar environment of Gmail.
  8. Freshdesk: A customer support software that offers a multi-channel helpdesk solution.
  9. Slack: Known for its messaging and collaboration capabilities, it also integrates with various productivity and email tools.
  10. Thunderbird: A free and open-source email client that's highly customizable and includes various add-ons for extended functionality.

These alternatives offer a mix of features that may include shared inboxes, collaborative email drafting, workload balancing, and integration with other communication channels, aiming to improve team productivity and streamline communication workflows.

FAQ

How To Open A Missive Account?

To open an account on Missiveapp.com, follow these steps:

  1. Navigate to the Missive website.
  2. Click on the option to Try it for free.
  3. Enter the required personal information, such as your email address and a password.
  4. Confirm the email address through a verification email sent to your inbox.
  5. Once verified, complete the setup by adding any email accounts you wish to manage through Missive.
  6. Customize your settings, such as notifications and preferences, to suit your workflow.
  7. Explore the option to book a demo if you need a guided introduction to the platform's features.

Remember, no credit card is required to start the free trial, allowing you to evaluate the platform's features before committing to a subscription. The process is designed to be straightforward, ensuring users can quickly begin managing their communications and collaborating with their teams.

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